The Export Coordinator will provide exceptional customer service and process documentation for export freight for clients in accordance with current legislation and company policies. This role requires a strong background in international trade or logistics, with relevant qualifications and previous experience in a similar role.

• Coordinate, review, and ensure the accurate and timely completion of export shipping documentation, including commercial invoices, packing declarations, Shippers Letter of Instruction (SLI), certificates of origin, quarantine permits, etc.
• Identify and resolve all import/export issues as part of the logistics team.
• Update shipping information in our ERP system.
• Monitor and track all shipping costs.
• Communicate with various stakeholders, including major customers, overseas suppliers, custom brokers, freight forwarders, and internal stakeholders.
• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Perform data entry, job creation, billing, general administration, or any ad hoc duties/tasks assigned.
• Ensure consistent customer satisfaction by providing effective and efficient responses to customer inquiries, addressing issues, and resolving concerns promptly.
• Take full responsibility and end-to-end ownership of customer logistics and customer issues.
• Review purchase orders and shipment contents before releasing them from our contracted facility.

• A strong background in international trade or logistics with relevant qualifications and previous experience in a similar role.
• Excellent organization and multitasking skills, as well as computer proficiency.
• Previous scheduling experience within the transport industry.
• Sound knowledge of quality procedures in a regulated industry is required.
• Experience working with ERP systems is highly advantageous.
• Excellent communication skills.
• Ability to generate reports and create visibility across logistics and distribution for internal teams.
• Open C Class driver's license and reliable transport.
• Innovative and capable of developing continuous improvement initiatives to drive costs down.
• Strong planning and organizational skills.

• Competitive salary and benefits package.
• Flexible / Hybrid working arrangements.
• Company paid parental leave.
• Free onsite gym in our impressive offices with plenty of onsite parking.
• Access to LinkedIn learning suite.
• Novated car leasing.
• Rewards & Recognition Program.
• Employee wellness programs.
• Company-sponsored events and activities.