Configuration Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeProduct Full time $90,000 - $120,000

**Job Overview**

We are seeking a Product Specialist to support the successful configuration, deployment, and ongoing support of our workforce management system across EMEAA regions.

**Key Responsibilities:**

  • Assist in data collection and preparation for hotel builds within our system, including labour rules, mandates, and configuration needs.
  • Support product managers by coordinating hotel configurations across EMEAA regions, including scheduling, timekeeping, and system integrations.
  • Collaborate with the training manager to deliver localised training materials (by country/cluster), ensuring alignment with labour laws and hotel requirements.
  • Provide first-line support to hotels via our service desk platform, ensuring smooth system operation and escalating complex issues appropriately.
  • Focus on specific implementation support needs, including Japan, with emphasis on testing, compliance with local labour laws, and system readiness.
  • Support Product Managers on System Integrations such as People Imports, Payroll Export, Volume Driver Imports etc for EMEAA.
  • Assist in Dataview Management across EMEAA and support the Product Managers with the building of new DV's based on requirements.

**Required Skills & Qualifications:**

**Education:**

Bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience.

**Experience:**

Knowledge of our workforce management system, good organisational skills, self-starter able to work with a team or alone, strong relationship management, verbal and written communication, and strategic & analytical skills required.

Background in training and ability to adapt to changing priorities.

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