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Sales and Customer Service Director
2 months ago
We are seeking a highly motivated and results-driven Sales and Customer Service Manager to join our team at Anytime Fitness. As a key member of our club operations team, you will play a vital role in driving membership growth and delivering exceptional customer experiences.
Key Responsibilities:- Membership Sales: Generate and follow up on leads to bring in prospective members, conduct engaging tours of the facility, and consistently meet and exceed monthly sales targets.
- Customer Service: Deliver top-notch customer service to both prospective and current members, address member concerns with a solution-focused attitude, and ensure a positive experience for all.
- Marketing & Outreach: Actively participate in local community events and outreach initiatives to promote Anytime Fitness, execute local marketing strategies to attract new members, and maintain a strong presence in the community.
- Administration: Efficiently manage member accounts, including sign-ups, renewals, and cancellations, and maintain accurate records of sales activities and member interactions for reporting and analysis.
- Team Collaboration: Work closely with gym management and the personal training team to ensure seamless daily operations, contribute positively to the team dynamic, and support a culture of success and collaboration.
We are looking for a candidate with strong interpersonal skills, a self-driven work ethic, and a passion for delivering excellent customer service and achieving measurable results. If you have experience in arrears/overdue payment collection and office administration, demonstrated success in phone-based sales or customer service, and outstanding communication skills, we encourage you to apply.
About UsAnytime Fitness is the world's No. 1 global fitness club chain, ranked as the top global franchise by Entrepreneur magazine. We are industry leaders who are committed to inspiring our members to reach their full potential and empowering our team members to grow and succeed. As one of Australia's largest franchise partners with 14 clubs (and growing), we offer numerous opportunities for professional development and career progression within our organization.
We believe in supporting our team members both personally and professionally. As part of our team, you'll enjoy free gym membership for all staff, ongoing training to enhance your professional growth, a flexible work environment that encourages a healthy work-life balance, and a collaborative culture focused on goal-setting, personal development, and excellence.
