Customer Service Liaison

3 weeks ago


Narellan, New South Wales, Australia GFG Alliance Full time

About the Role

We are seeking a Customer Service Officer to join our team at Narellan branch, working closely with sales and operations to deliver an outstanding customer experience.

This position is suitable for someone looking to build on their existing customer and sales experience.

Key Responsibilities:

  • Deliver exceptional customer service over the phone, email, and at the front counter
  • Troubleshoot customer sales queries and answer any questions
  • Upsell and provide quotes to customers
  • Manage sales data entry, general invoicing, administration, and purchasing

We are Looking for Someone Who:

  • Is customer service focused
  • Has a high attention to detail
  • Thrives working in a fast-paced environment

Key Benefits:

  • Generous Parental Leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months
  • Access to Long Service Leave after 5 Years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service
  • Employee Benefits Program: discounts for employees, friends, and family on a huge selection of products and services
  • Accessible Learning: InfraBuild Learn360 provides every InfraBuild employee with self-directed learning opportunities
  • Corporate Rates for Private Health Insurance: Nib Health Insurance offers discounted cover for employees

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years

With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns, and cities

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant



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