Business Solutions Support Specialist

2 weeks ago

Newcastle, New South Wales, Australia UKG Full time

Unlock a fulfilling career with UKG as a Business Solutions Support Specialist.

About the Role

We are seeking an experienced and skilled individual to join our team in providing exceptional support to internal and external customers. As a Business Solutions Support Specialist, you will be responsible for delivering high-quality solutions to complex technical problems, ensuring customer satisfaction and technical expertise.

Key Responsibilities:

  • Provide outstanding quality support to customers with a high degree of satisfaction and technical expertise.
  • Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures.
  • Issue ownership from initial customer contact to call resolution, including supporting escalations if appropriate and providing customer updates in a timely manner.
  • Enter and maintain customer call problem/description detail integrity in the customer relationship management platform.

Qualifications:

  • 3+ years' experience working knowledge of PC's, operating systems, web technologies with demonstrated ability to troubleshoot complex technical problems.
  • 3+ years' experience with HCM.
  • PREFERRED QUALIFICATIONS: 1-2 years of UKG Time and Attendance experience or equivalent applications, possess a high technical aptitude, 1 - 2 years of Salesforce case management experience, 1 - 2 years of Transact SQL (T-SQL) experience, excellent customer service skills, strong oral and written communication skills, ability to communicate effectively via printed material, on the telephone, and over electronic services.

Benefits:

  • Estimated salary: $65,000 - $85,000 per annum based on location.
  • A competitive compensation package that reflects your skills and experience.
  • Opportunities for professional growth and development within the company.
  • An inclusive and supportive work environment that values diversity and promotes work-life balance.

If you're a motivated and customer-focused individual looking for a challenging role that offers opportunities for growth and development, we encourage you to apply for this exciting opportunity

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