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Desktop Support Engineer
2 months ago
We are seeking a skilled Desktop Support Engineer to join our team at Entain Australia & New Zealand. As a Desktop Support Engineer, you will be responsible for providing professional, timely, and effective IT support to our employees and customers.
Key Responsibilities- Provide software, hardware, and network support to employees and customers.
- Identify and resolve IT troubleshooting activities.
- Deliver high-level customer service and develop rapport with clients.
- Manage and maintain desktop support methodologies and practices.
- Maintain user accounts and configure access controls.
- Perform other duties as directed by the Desktop Support Team Lead.
- Demonstrated experience in an IT Helpdesk and/or Managed IT Service environment.
- Ability to manage incidents and requests in a Windows and Mac environment.
- Knowledge of Windows deployment methodology and deployment technologies.
- Knowledge of core Microsoft technologies, including Active Directory.
- Ability to work collaboratively in a team environment.
- Ability to work Saturday shifts on a rotation and on-call roster for after-hours support.
- 9-day fortnight work arrangement.
- 12 weeks of paid parental leave.
- Wellness benefits, including heavily subsidized gym memberships and other paid-for services.
- Free onsite barista and fully stocked fridge and pantry.
- Learning and development opportunities.
- Company-wide events and recognition programs.
At Entain Australia & New Zealand, we value a flexible work environment and support a hybrid working model. We are committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates, and respects individual differences.
