Senior Applications Support Analyst

4 weeks ago

Sydney, New South Wales, Australia Citi Full time
About the Role

Citi is seeking a highly skilled Applications Support Senior Analyst to join our team in Sydney, Australia. As a key member of our Applications Support team, you will be responsible for providing technical support and expertise to our business stakeholders, ensuring the stability and efficiency of our applications and systems.

Key Responsibilities
  • Provide technical support and troubleshooting for mission-critical trading systems used by trading desks, sales, clients, and operations.
  • Support all aspects of FX Derivatives trade life cycle flows, including position matching, pricing, client connectivity, trade executions, settlements, back-office, and regulatory reporting flows.
  • Perform start-of-day checks, continuous monitoring of applications and underlying infrastructure, and regional handover at the end of the day.
  • Provide technical and business support for users of Citi Applications, including quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements.
  • Maintain application systems that have completed the development stage and are running in daily operations.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform same-day risk reconciliations.
  • Develop and maintain technical support documentation.
  • Identify ways to maximize the potential of the applications used.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensure that storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing, and deployment into production.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Consider implications of the application of technology to the current environment, identifying risks, vulnerabilities, and security issues, and communicating impact.
  • Ensure essential procedures are followed and help define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Escalate issues to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Act as an advisor or coach to new or lower-level analysts.
  • Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Perform other duties and functions as assigned.
Requirements
  • 5-8 years of experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills.
  • Issue tracking and reporting using tools, knowledge/experience of problem management tools.
  • Good all-round technical skills.
  • Ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgment and autonomy.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to communicate appropriately to relevant stakeholders.
  • Bachelor's/University degree or equivalent experience.
About Citi

Citi is a global bank with a long history of innovation and a commitment to excellence. We offer a dynamic and inclusive work environment, with opportunities for career growth and development. As a member of our team, you will have the chance to work with a talented group of professionals, make a real impact, and contribute to the success of our organization.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a person with a disability and need a reasonable accommodation to apply for this role, please let us know.

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