F&B Event Operations Supervisor

1 week ago

Sydney, New South Wales, Australia Hilton Hotels Full time

Position Overview

As the Event Operations Team Leader, you will play a pivotal role in delivering exceptional food and beverage services within the Event Operations Department. Your primary objective will be to ensure that the department achieves its financial targets through meticulous cost management and inventory control. This position involves overseeing a dedicated team while guaranteeing that every guest experiences outstanding service aligned with the hotel's standards and protocols.

Key Responsibilities

Your responsibilities will include, but are not limited to:

  • Thoroughly understanding the menu offerings and providing detailed explanations to guests.
  • Recognizing dietary restrictions and making suitable recommendations.
  • Being knowledgeable about menu items from all hotel outlets to suggest alternatives to guests.
  • Being aware of the operating hours of all dining venues and hotel facilities.
  • Training team members on product knowledge during each shift.
  • Reviewing daily Event Orders to ensure readiness and compliance with guest requirements.
  • Conducting effective team briefings to align on service expectations.
  • Welcoming guests warmly and assisting with their needs, including coats and bags.
  • Ensuring that all service protocols are executed to the required standards.
  • Managing drink replenishment as necessary.
  • Taking ownership of the guest experience by engaging with them and ensuring their satisfaction.
  • Addressing guest inquiries and concerns promptly.
  • Handling customer feedback and complaints positively, providing insights to management.
  • Proactively assisting guests with their requests and training the team to anticipate needs.
  • Concluding the guest experience on a positive note by confirming their satisfaction.
  • Expressing gratitude to guests and wishing them well.
  • Supporting the training of new team members through induction and on-the-job training.
  • Providing leadership and guidance to the team during service hours.
  • Being aware of departmental financial targets related to food, beverage, payroll, and overall expenses.
  • Collaborating with Engineering and Housekeeping to ensure cleanliness and maintenance standards are upheld.
  • Reviewing shift operations and conducting handovers and briefings effectively.
  • Identifying potential fluctuations in business and communicating them to management.
  • Recognizing and reporting potential sales opportunities to your supervisor.
  • Understanding and adhering to relevant workplace health and safety regulations.
  • Ensuring safe and healthy practices are followed throughout service.
  • Reporting any incidents or accidents to the appropriate supervisor or manager.
  • Instilling the Food & Beverage mission within yourself and your team.
  • Carrying out any other reasonable duties as assigned by management.

Candidate Profile

The ideal candidate will possess the following attributes:

  • 1-3 years of experience in a leadership role within a 4 or 5-star hotel environment.
  • Proficiency with computer systems relevant to the hospitality industry.
  • A motivated and enthusiastic approach to all tasks, with a desire to learn and improve.
  • Flexibility and a positive attitude towards changing requirements and tasks.
  • A strong team player who supports colleagues in achieving common goals.
  • Exceptional leadership, people management, and training capabilities.
  • A guest-focused mindset with a commitment to exceeding service expectations.
  • Strong interpersonal skills and attention to detail.
  • Excellent communication and planning skills.
  • Able to perform under pressure and manage stressful situations effectively.
  • An outgoing personality with a willingness to work extended hours.

Working at Hilton

Hilton is a leading global hospitality company, encompassing a diverse range of accommodations from luxurious hotels and resorts to extended-stay suites and mid-priced options. We are dedicated to fostering an equitable and inclusive workplace where team members can express their authentic selves and have opportunities for growth and success. Being part of our award-winning culture means:

  • Uniforms provided.
  • Complimentary meals for team members served fresh daily.
  • Discounted travel nights available for you and your loved ones at our extensive portfolio of hotels worldwide.
  • Food & Beverage discounts for dining experiences during your travels.
  • Recognition programs celebrating outstanding contributions.
  • Opportunities to engage in environmental, social, and governance activities.
  • Flexibility to balance work and personal priorities.

  • Procurement Specialist

    5 days ago

    Sydney, New South Wales, Australia AMP Event Group Full time

    Procurement Specialist - Diversity & Sustainability ChampionAMP Event Group is seeking a highly motivated Procurement Specialist to drive Diversity & Sustainability procurement targets across our business.Key Responsibilities:Advocate for the representation of minority group retailers within our network.Develop and implement strategies to increase Diversity...

  • Events Operations Supervisor

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Events Operations Supervisor About the Role The Events Operations Supervisor is responsible for representing the organization in overseeing event-day functions for both commercial and internal clients. Key Responsibilities Oversee the execution of events, ensuring seamless operations and client satisfaction. Collaborate closely with the Events & Venues...

  • Procurement Specialist

    3 days ago

    Sydney, New South Wales, Australia AMP Event Group Full time

    About the Role:We are seeking an ambitious Procurement Specialist to drive Diversity & Sustainability procurement targets across our business, by advocating for the representation of minority group retailers within our network.Key Responsibilities:Champion Diversity & Sustainability supplier spend across the businessAdvocate for the representation of...

  • Events Operations Supervisor

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Events Operations Supervisor About the Role The Events Operations Supervisor is primarily accountable for representing the organization’s events and managing event-day activities for both commercial and internal stakeholders. Key Responsibilities In this role, you will: Oversee the execution of events, ensuring smooth operations and high-quality service...

  • Events Operations Supervisor

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Events Operations Supervisor About the Role The Events Operations Supervisor is primarily tasked with representing the organization and managing event-day activities for both commercial and internal stakeholders. Key Responsibilities Oversee the execution of events, ensuring a seamless experience for clients. Collaborate closely with the Events & Venues...

  • Financial Analyst

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    About the Role:We are seeking a highly skilled Financial Analyst to join our team at AMP. As a key member of our Technology & Operations Group, you will be responsible for delivering business partnering and insights for costs.Key Responsibilities:Ensure cost management oversight and alignment of information and reporting within IT & Operations.Build the...

  • Financial Analyst

    21 hours ago

    Sydney, New South Wales, Australia AMP Full time

    Job DetailsFinancial Analyst Job DescriptionSydney, NSW, AustraliaJob Identification: 1904Job Category: Contingent WorkerLocations: 2000About the RoleThe purpose of this role is to deliver business partnering and insights for costs to the Technology & Operations Group, directly supporting the Technology & Operations Leadership Team deliver their financial...

  • Operations Support

    2 months ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description 12 Month Fixed Term Contract - Location (Sydney, Melbourne or Brisbane) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us...

  • Product Management Specialist

    1 week ago

    Sydney, New South Wales, Australia AMP - General Full time

    About the RoleThe Assistant Product Manager role is a key position within AMP's General division, responsible for the management of our Wrap products, including the flagship MyNorth offer. This involves maintaining competitive and compliant products and solutions, creating strong product value propositions for customers and advisers, and driving increased...

  • Product Management Specialist

    4 days ago

    Sydney, New South Wales, Australia AMP - General Full time

    About the RoleThe Assistant Product Manager role is a key position within AMP's General division, responsible for the management of our Wrap products, including the flagship MyNorth offer. This involves maintaining competitive and compliant products and solutions, creating strong product value propositions for customers and advisers, and driving increased...

  • Software Development Engineer

    1 week ago

    Sydney, New South Wales, Australia Culture Amp Full time

    About the RoleWe are seeking a talented Software Development Engineer to join our Performance Data team at Culture Amp. As a key member of our team, you will play a critical role in maintaining and improving our data-related processes.Key ResponsibilitiesMaintain and improve our data-related processes to ensure high-quality solutions that support our...

  • Reward Consultant

    6 days ago

    Sydney, New South Wales, Australia AMP Full time

    About the RoleWe are seeking a highly skilled and experienced Reward Consultant to join our team at AMP. As a Reward Consultant, you will play a critical role in facilitating key activities, conversations, and moments with business partners, leadership cohorts, and employees in managing AMP's remuneration, recognition, and benefits programs.Key...

  • Senior Manager, Financial Risk

    1 month ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Reward Consultant

    1 week ago

    Sydney, New South Wales, Australia AMP - General Full time

    About the RoleWe are seeking a highly skilled Reward Consultant to join our team at AMP - General. As a key member of our organization, you will play a critical role in shaping our remuneration and benefits strategies to drive business success.Key ResponsibilitiesRemuneration and Benefits Management: Assist in the operational execution of key cyclical...

  • Financial Adviser

    1 month ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Software Engineer

    20 hours ago

    Sydney, New South Wales, Australia Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams.Job SummaryWe're seeking an experienced Engineer to join our Performance Data team, responsible for maintaining and improving our data-related processes. As a...

  • Director of Event Technology

    3 days ago

    Sydney, New South Wales, Australia ENCORE EVENT TECHNOLOGIES PTY LTD Full time

    Amp up your events career with a global production powerhouse.At Encore Event Technologies, we're a leading global event technologies company that specializes in creating unforgettable event experiences. Our team is dedicated to delivering exceptional results and exceeding client expectations. As a Director of Event Technology, you'll play a key role in...

  • Reward Consultant

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    About the RoleWe are seeking a highly skilled Reward Consultant to join our team at AMP. As a key member of our Remuneration and Reward team, you will play a critical role in designing and implementing effective remuneration and benefits programs that drive business outcomes and support our employees' financial well-being.Key ResponsibilitiesAssist in the...

  • Risk and Compliance Specialist

    20 hours ago

    Sydney, New South Wales, Australia AMP Full time

    About the OpportunityAMP is seeking a highly skilled Risk and Compliance Manager to join our team. As a key member of our Enterprise Risk Management (ERM) function, you will play a critical role in ensuring the effective management of risk across our business.Key Responsibilities:Provide input, oversight, review, and challenge for core areas and...

  • Full Stack Software Engineer

    7 days ago

    Sydney, New South Wales, Australia Culture Amp Full time

    About the OpportunityWe have an exciting opportunity for a Full Stack Engineer to join our Report Sharing team at Culture Amp.About the TeamThe team is responsible for building and maintaining the report creation and sharing functions in our Engage platform, as well as the underlying services that support them.This role is a key part of enabling us to scale...