Business Analyst

5 days ago

Australia Vocus Communications Full time

About the Role

Vocus Communications is seeking a highly motivated Business Analyst to join our team in Sydney or Melbourne. As a Business Analyst, you will be responsible for driving technology and process improvement for our stakeholders, through the Salesforce and related ecosystem.

Key Responsibilities

  • Work with various stakeholders to analyze business requirements and convert to Salesforce solutions that enable the business to achieve its customer experience objectives, improve user experience, and drive operational efficiencies.
  • Leverage standard Salesforce functionality with the aim of minimizing the use of custom development to solve complex business requirements as part of a cross-functional agile team.
  • Responsible for quality assurance, ensuring accurate testing cycles.
  • Complete gap analysis for as-is and to-be processes; translating into functional and technical specifications.
  • Analyze multiple data sources in an investigative manner and present insights and opportunities.
  • Support change management initiatives related to new feature releases including documentation and training.
  • Maintain familiarity with upstream/downstream integrations and their impact on feature enhancements.
  • Identify, document, communicate and reinforce standard business processes as they relate to the platform.
  • Create operational excellence through best practice sharing and process consistency across all users.
  • Serve as an agent of change and drive effective communication to all business stakeholders.

Requirements

  • At least 5 years of Salesforce experience, with at least 2 years experience in a business environment.
  • Relevant qualification for platform (e.g. Salesforce certifications, Service Now certifications, API/gateway/mulesoft knowledge).
  • Strong ability to converse with both end-users and IT employees at all levels of the organisation.
  • Able to demonstrate strong understanding of platform features and functionality.
  • Proven ability to match functional requirements with best practice design and configuration-based solution approaches.
  • Good understanding of all aspects of the systems/software development life cycle.
  • Technical knowledge of programming, system design, IT infrastructure and database concepts.
  • Excellent communication skills, both written and verbal.
  • Sound ability to analyze, isolate and interpret business needs and develop appropriate technical solutions.
  • Sound technical specification writing/documentation skills.
  • An appreciation of both IT and business strategy.
  • Ability to foresee and analyze project risks and develop risk management plans.
  • Knowledge of business process re-engineering.
  • Tertiary level qualifications in Business, Science, Engineering or Economics.

What We Offer

Working at Vocus Communications will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

  • Diverse and dynamic teams with a supportive and inclusive culture.
  • Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
  • Flexible hours and a hybrid working environment.
  • Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
  • Study assistance programs to excel your personal growth, learning and development.
  • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

About Us

Vocus Communications is Australia's specialist fibre and network solutions provider, owning and operating 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

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