Global Payroll Operations Specialist
2 weeks ago
Rippling is seeking an experienced payroll professional to join its Global Payroll Operations team, responsible for ensuring the success of its global payroll products.
About Rippling
Rippling is a unified workforce platform for businesses to manage HR and IT, including payroll, benefits, computers, and apps.
By connecting every business system to one source of truth for employee data, businesses can automate manual work and streamline processes.
About the Role
This role is critical to developing and executing new capabilities for global product operations and country-specific payroll expertise.
The Global Payroll Operations Specialist will own all operational aspects across the Asia Pacific region, including tax, superannuation, and CPF resolution.
This role requires significant cross-departmental engagement and has a major impact on the product and customer experience.
Key Responsibilities:
- Assist with monthly payroll tax filings and payments throughout the APAC region
- Execute routine audits on STP filings and superannuation payments for Australian customers
- Manage monthly CPF filings and payments for Singapore customers
- Assist with operational tasks in New Zealand such as payday filings
- Conduct regular audits of payroll records, deductions, and tax withholdings across all APAC countries
- Drive issue resolution and communication with various government agencies
- Directly engage with customers and effectively resolve their issues
- Work closely with Global Payroll Engineering and Product teams to ensure payroll software supports key payroll and tax compliance requirements
- Oversee the management, communication, and documentation of operating procedures and policies
- Help the organisation scale and grow with the business
Requirements:
- Experience running payroll in the APAC region and familiarity with associated tax compliance requirements
- Prior involvement with tax calculations, superannuation & CPF filings and payments, as well as tax notice resolution with government agencies
- Familiarity with APAC HR & Payroll law and policy
- Minimum of 2+ years in global payroll tax and minimum of 3+ years in a client-facing role
- Ability to manage and solve a queue of customer support tickets
- Strong project management, communication, and organizational skills
- Strong proficiency with Google Suite or Microsoft Office for data analysis and task organization
- Ability to overlap with U.S. hours
Rippling is an equal opportunity employer and is committed to building a diverse and inclusive workforce.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
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