Transformation Lead

18 hours ago

Canberra, ACT, Australia beBeeService Full time $150,000 - $190,000

Key Role:

  • Balancing user needs with business goals to deliver impactful outcomes.

Job Overview

Senior Service Designer Opportunity

We are seeking a talented Senior Service Designer to join our team of analysts, architects, and business experts. This individual will be part of a multi-disciplinary agile delivery team, working on large transformations and upgrades for a Federal Government client.

Responsibilities
  • Lead service design activities, applying expertise to enhance and improve existing software and systems.
  • Design, develop, implement, and test systems in line with business requirements and standards.
  • Apply best practice service design methods and processes to support the future design of electoral services or improved customer experiences.
  • Deliver and design appropriate service design artefacts and communication material as required.
  • Transform defined business needs into outcomes and problem statements for large-scale applications and complex systems.

Requirements:

  • Experience delivering in project/program environments with strong human-centred design skills, user journey mapping, and strategic service design implementation.
  • Proven ability to work autonomously and within multidisciplinary teams, building shared goals and maintaining effective stakeholder relationships.
  • Skilled in planning, facilitating, and documenting user interviews, identifying root causes, and driving process and capability maturity improvements.
  • Ability to translate between business and technical needs, negotiate outcomes, and support the growth of less experienced team members.

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