Career Opportunities in Technical Account Management

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnicalAccountAssociate Full time $85,000 - $105,000

Role Overview

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This position is ideal for a detail-oriented and customer-focused individual looking to establish a career in technical account management and customer success.

The Technical Account Associate will play a key supporting role in ensuring the successful implementation and ongoing support of assessment and learning solutions for clients.

Key Responsibilities:
  • Client Relationship Support: The associate will build and maintain strong relationships with assigned clients, providing reliable technical support and guidance under the supervision of senior team members.
  • Trusted Contact: Act as a primary point of contact for assigned clients for customer assessment events, ensuring timely resolution and customer satisfaction.
  • Technical Assistance: Provide technical guidance and support to clients, troubleshooting issues and delivering effective solutions.
  • Internal Collaboration: Work closely with internal teams to ensure client technical requirements are understood and met, supporting the implementation of solutions.
  • Client Education: Help educate clients on tools and best practices, reducing their reliance on support over time.
  • Documentation and Logging: Accurately log all client interactions and meetings for internal tracking and reporting purposes.
  • Event Readiness: Collaborate with internal teams to coordinate, document, and execute event readiness action plans for critical events, ensuring the successful delivery of assessment solutions.
  • Event Support: Assist in the preparation, monitoring, and reporting of critical assessment events, ensuring smooth delivery and client satisfaction.
  • Release Support: Work with team members in software release planning, communication, and smoke testing for assigned clients.
  • Reporting and Communication: Provide regular updates to clients during critical events and assist in post-event analysis to identify areas for improvement.
  • Process Improvement: Contribute to the implementation of process improvements to enhance client satisfaction and prevent future issues.
Requirements:
  • Minimum 2 years of relevant experience in similar roles.
  • Technical background with knowledge of software development, IT infrastructure, and SaaS cloud technologies.
  • Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical audiences.
  • Ability to manage multiple priorities and work under pressure.
  • Experience working in a customer-facing role in the education or technology industry is preferred.
  • Certification in relevant technologies (e.g., AWS, Microsoft Azure) is a plus.
Benefits:
  • We offer a 'fully flex' approach to work, allowing you to work in a way that suits you.
  • Access to our Employee Share Ownership Program.
  • A fifth week of annual leave (conditions apply).
  • A day off for your birthday and various freebie days.

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