Customer Experience Ambassador

2 weeks ago

Canberra, ACT, Australia beBeeAmbassador Full time $48,000 - $74,000
Front Office Team Member

We are seeking a skilled and enthusiastic Front Office Team Member to join our dynamic team. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless stay experience.

Your key responsibilities will include:

  • Welcoming and checking in/out guests
  • Modifying and adjusting guest bookings as needed
  • Promoting hotel amenities and services
  • Making personalized recommendations to guests based on your knowledge of the area
  • Supporting the Front Office management team in maintaining efficient hotel operations
About You

As a successful candidate, you will possess a strong passion for delivering exceptional customer service and creating memorable experiences for our guests. Your friendly and approachable personality, combined with your ability to work effectively in a fast-paced environment, make you an ideal fit for this role.

Avoid 'corporate scripts' and empowered people to speak from the heart

Key Qualifications:
\- Strong communication and interpersonal skills
\- Ability to work effectively in a team environment
\- Excellent time management and organizational skills

What We Offer

Our front office team members enjoy a range of benefits including:

  • Competitive salary package
  • Ongoing training and development opportunities
  • Flexible working arrangements
  • Opportunities for career advancement

At Ovolo, we believe that our employees are the backbone of our business and we offer a supportive and inclusive work environment where you can grow and thrive.

Develop relationships and make a difference to other people's lives through our Community Programme

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