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Claims Manager Position

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Sydney, New South Wales, Australia beBeeClaims Full time $105,000 - $115,000

Job Title: Claims Management Professional

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Job Description:

We are seeking a highly skilled Claims Management Professional to join our team. As a Senior Claims Assessor, you will be responsible for managing a portfolio of claims and ensuring their seamless resolution whilst maintaining quality and effectiveness to meet the General Insurance Code of Practice obligations (GICOP).

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Key Responsibilities:

  • Proactively manage a mixed accident and health portfolio of claims end to end.
  • Ensure customer complaints are resolved to conclusion for the benefit of customers and the business to support customer satisfaction, service improvements and team development.
  • Maintain compliance with all regulatory, legislative, and internal compliance obligations, and effective systems and processes are in place, including ongoing monitoring and reporting.
  • Guarantee claims practices are person centred, efficient and have a clear linkage to achieving fair claims outcomes and leakage avoidance.
  • Enhance the level of team engagement, ensuring customer focus is maintained and operational expenses are tightly controlled.
  • Deliver excellent service including timely and accurate responses over the phone and via e-mail which prioritise the client's needs and manage expectations.
  • Apply your analytical thinking to assess and resolve claims efficiently.

Requirements:

  • A minimum of 2 years' experience in Accident & Health in a similar position is highly preferred.
  • A background managing the full breadth of the claims management lifecycle.
  • Knowledge of relevant legislation including up to date awareness of regulatory requirements including GICOP.

About the Role:

This is an exciting opportunity for a motivated and experienced professional to take on a new challenge and make a significant contribution to our team.