
Team Lead
6 days ago
Job Description
OverviewThis is a key leadership position in our fast-paced scheduling team. As Team Lead - Scheduling Expert, you will provide strategic direction and support to your team members to ensure optimal planning, coordination, and dispatch of work.
The role involves leading daily operations, updating workflows, mentoring staff, tracking performance against KPIs, and communicating with stakeholders.
Responsibilities- Develop and implement scheduling strategies to meet customer-driven work demands.
- Collaborate with the team to identify opportunities for improvement and implement changes to enhance efficiency and effectiveness.
- Lead by example, providing hands-on support and guidance to your team members.
- Mentor and develop schedulers to achieve exceptional customer service and meet their KPIs.
- A proven track record of experience in scheduling, preferably in a customer-focused environment.
- Ability to lead a high-performing team to deliver best service delivery outcomes for clients.
- Familiarity with scheduling tools and systems, such as SAP and Maximo management systems.
- Flexible work arrangements, including options for working from home.
- Well-being days each year to maintain a healthy work-life balance.
- Access to long service leave pro rata after 3 years of service.
- Generous superannuation scheme.
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