Business Renewal Specialist

1 week ago

Sydney, New South Wales, Australia beBeeRenewal Full time $90,000 - $120,000
Unlock New Career Opportunities

SafetyCulture is a mobile-first operations platform that supports customers to perform checks, train staff, report issues, automate tasks and communicate fluidly.

We are growing fast and looking for talented individuals who value collaboration, growth and learning to join our team.

This role will play a critical part in managing the renewal lifecycle for existing clients in a fast-paced, high-volume environment.

You will collaborate closely with Sales, Customer Success, and Revenue Operations teams to ensure smooth renewal processes, improve customer retention, and drive revenue growth.

This is an exciting opportunity for an individual with strong organisational and communication skills, who thrives in a high-pressure environment and is passionate about customer success.

  • Manage the end-to-end renewal process for a high volume of customers, ensuring timely and accurate renewal agreements and contracts are executed.
  • Work closely with Sales and Customer Success teams to identify upsell, cross-sell, and retention opportunities during the renewal process.
  • Proactively engage with customers prior to their renewal dates to discuss renewal terms, address any concerns, and ensure alignment with their ongoing needs.
  • E nsure all renewal documentation is accurate, including contract terms, pricing, and billing details.
  • Maintain accurate and up-to-date renewal forecasts, providing insights to leadership regarding retention and renewal metrics.
  • Review and enhance renewal processes to increase efficiency, reduce churn, and improve the overall customer experience.

About You:

  • Experience: 2+ years of experience in a renewals, customer success, or sales operations role within a SaaS or technology environment.
  • High-Volume Environment: Proven ability to manage a high volume of renewals and transactions while maintaining attention to detail and accuracy.
  • Customer Focus: Strong customer service mindset with a passion for fostering long-term customer relationships.
  • Communication: Excellent written and verbal communication skills; ability to engage with customers, sales teams, and cross-functional departments professionally and clearly.
  • CRM Proficiency: Experience with CRM systems and other sales tools, with a deep understanding of renewal management workflows.

Our Benefits Include:

  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and local office;
  • Access to professional and personal training and development opportunities;
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy.

At SafetyCulture, We Value:

  • Equity with high growth potential,
  • Open source work,
  • Attending talks and events,
  • Experimenting with new technologies.

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