Technical Operations Lead
6 days ago
We are seeking a highly skilled and experienced Technical Operations Lead to join our team at DP World Australia Limited. As a key member of our IT department, you will be responsible for the planning, coordinating, and directing of Information Technology systems at our Brisbane Terminal and Brisbane Container Park.
Key Responsibilities- IT Infrastructure Management: Take ownership and responsibility for the planning, coordinating, and directing of IT systems, ensuring they meet the needs of our business.
- Project Management: Plan, prioritize, and coordinate the development of assigned local projects, ensuring timetables and costs are adhered to.
- Stakeholder Management: Work closely with different departments and stakeholders to ensure that projects are delivered in an effective manner and meet all business process and policy requirements.
- Incident Management: Manage and monitor tickets queues of lower priority incidents and ensure resolution within Service Level Agreements (SLA).
- Problem Solving: Proactively identify and resolve potential system and end-user computing problems, taking ownership of issues through to resolution.
- Communication: Provide regular and consistent feedback to the Business accordingly by approved ITSM toolset and other communication methods to ensure a high level of customer service is provided.
- Tertiary Qualifications: Tertiary qualifications in relevant IT disciplines.
- IT Industry Experience: 5+ years of IT industry experience.
- Certifications: Cisco Certified Network Associate (CCNA) Certification, ITIL Foundations.
- Technical Skills: Hands-on experience troubleshooting hardware such as servers, routers, switches, access points, and other network infrastructure. Strong working knowledge of security roles, issues, and risks in a medium-level enterprise.
DP World Australia Limited is a leading global trade enabler, operating in 73 countries on six continents. We are committed to making the world's trade flow better, changing what's possible for our customers and communities. With a dedicated team of over 106,500 employees from 158 nationalities, we are pushing trade further and faster towards a seamless supply chain that's fit for the future.
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