Relationship Manager

1 week ago

Fortitude Valley, Queensland, Australia Global Payments Full time
About the Role

We are seeking a highly motivated and experienced Relationship Manager to join our team at Global Payments. As a key member of our client-facing team, you will be responsible for managing relationships with our key merchant clients, ensuring mutual value delivery and driving commercial growth.

Key Responsibilities:

  • Manage relationships with key merchant clients
  • Develop and execute strategic plans to maximize commercial growth and customer engagement
  • Collaborate with stakeholders to implement business plans and ensure agreed outcomes
  • Conduct regular business reviews to assess performance and deliver value
  • Develop and manage contracts for designated relationships, ensuring adherence to terms
  • Facilitate communication and collaboration with internal teams to ensure success
  • Execute Go-To-Market plans to engage supporting teams effectively
  • Maintain accurate records of sales and relationship activities in CRM platforms
  • Handle customer issues by coordinating with internal departments
  • Identify and recommend innovative solutions and process improvements

About You

We are looking for a motivated and experienced professional with a strong background in business development, account management, or a similar field. You will have excellent relationship management and strategic relationship management skills, as well as good conceptual appreciation of API approaches, use cases, and technologies. You will also have strong financial literacy and commercial acumen to undertake detailed analysis and enable timely decision making.

Our Benefits

We offer a competitive salary and benefits package, including flexible working arrangements, health and wellbeing programs, and opportunities for professional development. We are committed to creating a diverse and inclusive workplace where you can be your true self and feel supported and nurtured.

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