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In-Room Dining Specialist
3 weeks ago
Excellence in Room Service Experience
We are seeking skilled professionals to join our team as In-Room Dining Specialists. As a member of our food and beverage operations, you will play a vital role in delivering exceptional experiences directly to guests' rooms.
Key Responsibilities- Taking guest orders via phone or digital systems with accuracy and courtesy
- Preparing trays and trolleys according to hotel standards and guest preferences
- Delivering food and beverages promptly, ensuring presentation and service excellence
- Setting up in-room dining experiences with attention to detail and guest comfort
- Clearing trays and trolleys from rooms and corridors in a timely and discreet manner
- Maintaining cleanliness and hygiene in all service areas
- Handling guest feedback and resolving issues with empathy and efficiency
- Collaborating with kitchen and service teams to ensure smooth operations
- Certificate II or III in Hospitality (or equivalent)
- Responsible Service of Alcohol (RSA) certification
- Previous experience in food & beverage service or hotel room service is highly desirable
- Clear, courteous communication, both verbal and written
- Customer Service Excellence, with the ability to anticipate guest needs and personalize service
- Ability to handle complaints or requests with professionalism
- Proven record for exceptional time management & multitasking while maintaining quality
- Sound understanding of food safety principles, allergens, and dietary needs
- Familiarity with POS systems and room service protocols is an asset
- Discretion & Professionalism – Maintains guest privacy and delivers service with grace
- Team-Oriented – Works collaboratively with kitchen, housekeeping, and front office
- Adaptability – Handles high-pressure situations and last-minute requests with ease
- Presentation & Grooming – Maintains a clean, professional appearance at all times
- ALL Heartist Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage as well as great discounts with our partners including car hire, travel, health insurance and technology)
- Learning programs through our Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- A genuine opportunity to build a career with industry leading training opportunities
- A team of experienced professionals to grow alongside with
- Ability to make a difference through Corporate Social Responsibility activities
- Laundered Uniform
- Duty Meal
As part of our dynamic team, you will have the opportunity to develop your skills and advance your career in a supportive and inclusive environment.
