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Health and Wellbeing Programme Manager

2 months ago

Moorabbin, Australia Belgravia Leisure Full time

The Danny Frawley Centre Opportunity

This leadership role will oversee the Health and Wellbeing programmes and staff at the state-of-the-art Danny Frawley Centre, featuring a health club, recovery services, reformer Pilates studio, group fitness classes, and small group training.

The successful candidate will drive engagement and retention throughout the centre while leading by example, providing exceptional service to all patrons.

Key Responsibilities

  • Lead the Health and Wellbeing programmes and staff to deliver high-quality services
  • Develop and implement strategies to drive engagement and retention
  • Manage conflict resolution and deliver high-level customer service
  • Lead a team, manage rosters, and employee relations as required
  • Ensure compliance with OHS and public safety applications in public buildings

Requirements

  • Certificate III in Fitness or higher
  • Good knowledge of health club protocols and customer expectations
  • Experience in managing conflict resolution and delivery of high-level customer service
  • Experience in leading a team, managing rosters, and employee relations as required
  • First Aid Certificate (Workplace Level 2)
  • CPR Certificate
  • Working With Children Check
  • Computer literacy, familiarity with software packages, and point-of-sale systems
  • Fitness Australia (or equivalent) registration is desirable
  • National Criminal Records Check