Health and Wellbeing Programme Manager
4 weeks ago
The Danny Frawley Centre Opportunity
This leadership role will oversee the Health and Wellbeing programmes and staff at the state-of-the-art Danny Frawley Centre, featuring a health club, recovery services, reformer Pilates studio, group fitness classes, and small group training.
The successful candidate will drive engagement and retention throughout the centre, setting a high standard of service for all patrons.
Key Responsibilities
- Lead the Health and Wellbeing programmes and staff to deliver exceptional customer experiences
- Develop and implement strategies to drive engagement and retention
- Manage conflict resolution and deliver high-level customer service
- Lead a team, manage rosters, and maintain employee relations
- Ensure compliance with OHS and public safety applications in public buildings
Requirements
- Certificate III in Fitness or higher
- Good knowledge of health club protocols and customer expectations
- Experience in managing conflict resolution and delivering high-level customer service
- Experience in leading a team, managing rosters, and employee relations
- First Aid Certificate (Workplace Level 2)
- CPR Certificate
- Working With Children Check
- Computer literacy and familiarity with software packages and point-of-sale systems
- Fitness Australia (or equivalent) registration is desirable
- National Criminal Records Check
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