Health and Wellbeing Programme Manager

4 weeks ago


Moorabbin, Australia Belgravia Leisure Full time

The Danny Frawley Centre Opportunity

This leadership role will oversee the Health and Wellbeing programmes and staff at the state-of-the-art Danny Frawley Centre, featuring a health club, recovery services, reformer Pilates studio, group fitness classes, and small group training.

The successful candidate will drive engagement and retention throughout the centre, setting a high standard of service for all patrons.

Key Responsibilities

  • Lead the Health and Wellbeing programmes and staff to deliver exceptional customer experiences
  • Develop and implement strategies to drive engagement and retention
  • Manage conflict resolution and deliver high-level customer service
  • Lead a team, manage rosters, and maintain employee relations
  • Ensure compliance with OHS and public safety applications in public buildings

Requirements

  • Certificate III in Fitness or higher
  • Good knowledge of health club protocols and customer expectations
  • Experience in managing conflict resolution and delivering high-level customer service
  • Experience in leading a team, managing rosters, and employee relations
  • First Aid Certificate (Workplace Level 2)
  • CPR Certificate
  • Working With Children Check
  • Computer literacy and familiarity with software packages and point-of-sale systems
  • Fitness Australia (or equivalent) registration is desirable
  • National Criminal Records Check


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