
Collections Specialist
2 weeks ago
Collections and Customer Service Expert - Job Summary
This is a dynamic role that requires a professional with exceptional customer service skills, effective communication abilities, and the capacity to handle complex issues.
- The ideal candidate will be responsible for interacting with patients and clients via phone and email, negotiating payment arrangements, and providing top-notch customer service.
Duties and Responsibilities:
The collections and customer service expert will perform the following tasks:
- Conduct inbound and outbound calls to resolve patient and client inquiries.
- Follow up on outstanding debt from various sources, including health funds, insurance companies, and WorkCover.
- Utilize software systems, such as Microsoft Excel and Collect, to manage data and streamline processes.
Requirements:
To excel in this position, you must possess:
- Outstanding customer service, communication, and interpersonal skills.
- The ability to engage in challenging conversations with empathy, particularly when dealing with vulnerable customers facing hardship.
- A collaborative mindset, enabling you to work effectively within a team environment.
- Strong problem-solving and negotiation skills to achieve successful outcomes.
About Us:
We offer a supportive and dynamic work environment that fosters growth and development opportunities. If you are a motivated and customer-focused individual seeking a new challenge, we encourage you to apply.
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