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24/7 Service Technician

2 months ago

Canberra, ACT, Australia CDC Data Centres Full time
About the Role:

In this critical position, you will support a team of professionals responsible for the maintenance, repair, and incident response of critical services and systems covering Electrical, Mechanical, and Fire. As a Service Technician - Shift Team member, you will be the first to respond to alerts and alarms, assign severity, prioritize rectification, and determine whether escalation is required to third-party contractors.

Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The position will monitor the critical infrastructure 24 hours a day, 7 days a week, and be able to make quick decisions on prioritizations and escalations based on experience. The shift team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to processes and procedures.

Key Responsibilities:
  • Promptly respond to service requests and emergency faults.
  • Conduct initial fault finding, determine causes, and implement remedies.
  • Communicate repair timelines with internal teams for coordinated client communications.
  • Perform critical switching to prevent disruptions in case of equipment failure.
  • Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.
About You:

We are looking for a passionate individual with a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).

  • Proven experience/exposure in trade or critical facilities.
  • Prior experience in critical infrastructure environments with adherence to strict procedures.
  • Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
  • Exposure to data centre equipment, including CRAC units, UPS, generators, and fire systems would be highly desirable.
  • Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.
Working Requirements:

Applicants who wish to apply for this position will need Australian Citizenship with the ability to obtain and maintain an NV1 Security Clearance.