Business Development Center Representative
2 weeks ago
About the Opportunity:
The Business Development Center (BDC) Representative plays a vital role in expanding and diversifying marine participation and generating new sources of value for Brunswick through boating services and business model innovation.
Key Responsibilities:
- Lead Management: Respond promptly to incoming leads via phone, email, and online chat, ensuring timely follow-up to maintain lead engagement.
- Customer Interaction: Engage with potential customers to understand their needs and provide relevant information about products and services.
- Appointment Setting: Schedule appointments for customers to meet with the sales team, fostering a seamless customer experience.
- Database Management: Accurately enter and update customer information in the CRM system, maintaining data integrity and security.
- Customer Service: Address customer inquiries and concerns, providing solutions or escalating as necessary, ensuring exceptional customer satisfaction.
- Performance Metrics: Meet or exceed monthly targets for lead response time, appointment setting, and customer satisfaction, driving business growth and success.
- Collaboration: Work closely with the sales and marketing teams to align on lead generation strategies and improve overall customer experience.
Requirements:
- Minimum 1-2 years of experience in a BDC, Customer Experience, or Call Center Role.
- CRM, Internet, Outlook Email, MS Word, and Excel Knowledge.
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