Business Development Center Representative

2 weeks ago


Brunswick East, Victoria, Australia Brunswick Full time

About the Opportunity:

The Business Development Center (BDC) Representative plays a vital role in expanding and diversifying marine participation and generating new sources of value for Brunswick through boating services and business model innovation.

Key Responsibilities:

  1. Lead Management: Respond promptly to incoming leads via phone, email, and online chat, ensuring timely follow-up to maintain lead engagement.
  2. Customer Interaction: Engage with potential customers to understand their needs and provide relevant information about products and services.
  3. Appointment Setting: Schedule appointments for customers to meet with the sales team, fostering a seamless customer experience.
  4. Database Management: Accurately enter and update customer information in the CRM system, maintaining data integrity and security.
  5. Customer Service: Address customer inquiries and concerns, providing solutions or escalating as necessary, ensuring exceptional customer satisfaction.
  6. Performance Metrics: Meet or exceed monthly targets for lead response time, appointment setting, and customer satisfaction, driving business growth and success.
  7. Collaboration: Work closely with the sales and marketing teams to align on lead generation strategies and improve overall customer experience.

Requirements:

  • Minimum 1-2 years of experience in a BDC, Customer Experience, or Call Center Role.
  • CRM, Internet, Outlook Email, MS Word, and Excel Knowledge.


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