Business Development Representative
4 weeks ago
Job Summary:
The Business Development Representative will play a critical role in expanding Brunswick's presence in the marine industry by engaging with potential customers and providing exceptional customer service. This individual will be responsible for responding to incoming leads, scheduling appointments, and managing customer information in the CRM system.
Key Responsibilities:
- Lead Management: Respond promptly to incoming leads via phone, email, and online chat.
- Customer Interaction: Engage with potential customers to understand their needs and provide relevant information about products and services.
- Appointment Setting: Schedule appointments for customers to meet with the sales team.
- Follow-Up: Conduct timely follow-up with leads to maintain engagement and move them through the sales pipeline.
- Database Management: Accurately enter and update customer information in the CRM system.
- Customer Service: Address customer inquiries and concerns, providing solutions or escalating as necessary.
- Performance Metrics: Meet or exceed monthly targets for lead response time, appointment setting, and customer satisfaction.
Requirements:
- Communication & Interpersonal Skills: Clear and professional verbal and written communication, effective team collaboration, and maintaining professionalism in all interactions.
- Customer Service Skills: Empathy and understanding of customer needs, prompt problem-solving.
- Organizational Skills: Efficient time management, attention to detail in data entry and follow-up.
- Technical Proficiency: Experience with CRM software, proficiency in Microsoft Office Suite or similar tools.
- Follow-Up Skills: Persistent and reliable lead follow-up.
- Analytical Skills: Data interpretation for performance tracking, assessing customer needs and recommending solutions.
Preferred Qualifications:
- Previous BDC/Customer Service Experience/Call Center in a Marine or Automotive type environment.
About Brunswick:
Brunswick is a leading manufacturer of recreational boats and marine products. The company has a strong commitment to innovation, quality, and customer satisfaction.
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