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Customer Engagement Specialist

2 months ago

Bendigo, Victoria, Australia Medibank Full time

Are you ready to contribute to a healthier tomorrow?

At Medibank, we encourage innovative thinking. Our mission is to improve health outcomes for our customers, patients, and the wider community.

We embrace diverse perspectives as we strive to make informed decisions for our customers. We recognize the importance of Aboriginal and Torres Strait Islander knowledge and contributions, and we are committed to fostering an inclusive workplace that nurtures Indigenous careers.

About the Community Team:

At Medibank, our commitment to "Better Health for Better Lives" extends to both our employees and our customers. We have established geographically-based, cross-functional teams because we believe that local engagement enhances connection and trust. This approach leads to richer conversations, more personalized support, and strengthens Medibank's presence in communities across Australia. The result is lasting relationships with our customers and more fulfilling roles for our team members.

By providing tailored, personalized experiences, we aim to make a significant impact on the health of our customers and communities. Become part of our local teams and make a difference.

About the Role:

We are seeking enthusiastic full-time Sales and Customer Service Consultants, also known as Local Community Consultants, to represent us. In this role, you will be essential in delivering Medibank products and services to your community. When customers reach out, you will take ownership of their experience, ensuring exceptional service throughout their journey. Your diverse skill set will enable you to address a variety of everyday challenges and assist local customers through their preferred communication channels, whether in-store, over the phone, or via messaging.

You are inquisitive, innovative, and take pride in achieving results, always open to exploring new ideas and methods. You adapt swiftly to new challenges, ensuring that customer needs remain your top priority.

Our ambitions are driven by six key principles: People, Trust, Customer, Growth, Value, and Health.

If you excel in customer service and are eager to support your local community through a multi-channel approach, we would love to hear from you.

About You:

  • You are a multitasking expert, capable of applying your knowledge across various channels, including virtual messaging, face-to-face interactions, and phone systems.
  • You are passionate about delivering exceptional service to your local community, valuing customer retention and growth.
  • Self-motivation and a results-oriented mindset are integral to your character.
  • You demonstrate strong attention to detail, particularly in providing the right products and services while safeguarding customer privacy.
  • Your collaborative spirit makes you a supportive team player, willing to step beyond your usual role to test new ideas and enhance community service.

Why You'll Appreciate Working Here:

  • Flexible Working: Enjoy the option to work in-store, remotely, or within the community based on business needs.
  • Growth Opportunities: Access various skill development programs, career pathways, and opportunities for innovation within Medibank.
  • Supportive Environment: Thrive in a culture that prioritizes your well-being, encourages fresh ideas, and celebrates achievements.

We take pride in fostering an inclusive and collaborative workplace. We are also dedicated to improving accessibility for our customers and employees. We welcome applications from individuals with disabilities and are open to providing adjustments or alternative formats of key information throughout the recruitment process.

We offer a range of excellent benefits, including subsidized private health insurance, rewards, discounts, and health and wellness initiatives. Discover more about our offerings.

Start small, impact bigger.