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Practice Management Systems Lead, Corporate Services
2 months ago
Practice Management Systems Lead - Justice Department
About The Justice Department
The Justice Department is a leading provider of legal services to the government and public sector. Our vision is to be the trusted legal partner for the government, delivering responsive and effective legal services that meet the needs of our clients. We operate as a service-driven legal professional practice, striving for excellence in a competitive environment. Our values are at the heart of everything we do: Responsiveness, Integrity, Insight, Collaboration, and Excellence.
About The Branch
The Corporate Services branch plays a critical role in supporting the Justice Department's operations. We provide strategic and operational support services, balancing the complexities of the public sector with the requirements of a competitive legal services environment. Our functions include Finance, Business Development and Marketing, Information, Communication and Technology (ICT), People and Culture, Strategic and Business Planning, Business Support and Administration.
About The Role
The Practice Management Systems Lead is responsible for the technical management and day-to-day administration of the Justice Department's practice management systems (Elite 3E and Cosine). This role requires excellent attention to detail, documentation, stakeholder management, and communication skills. The successful candidate will take ownership of the technical reliability of the systems and ensure alignment with overall organisational objectives.
Key Responsibilities
- Oversee the management and administration of the Justice Department's Practice Management System (Elite 3E and Cosine), ensuring technical stability, reliability, and performance.
- Provide high-quality and responsive support, advice, training, and technical expertise to staff in relation to the day-to-day operations and administration of the practice management system.
- Contribute to and oversee the successful day-to-day operations and administration of the practice management system, ensuring technical reliability and alignment with business objectives.
- Lead technical projects related to the Practice Management System (Elite 3E), including upgrades, integrations, and custom development.
- Work with internal and external project team members to implement additional systems and applications, such as automation tools.
- Proactively liaise with colleagues to ensure service queries are resolved effectively and efficiently.
- Liaise and work closely with IT to implement system changes or updates.
- Provide training and support to end-users, updating existing or preparing new system manuals as required.
- Maintain and support the day-to-day operations of Cosine and Elite.
- Ensure month-end close and year-end close are actioned in a timely manner.
- Perform ad-hoc analysis and prepare advice for internal and external stakeholders.
Skills and Experience
- Tertiary qualification in IT.
- Qualifications in finance would be highly regarded.
- 3-5 years of business experience within a practice management system or business systems function.
- Track record of working in system-focused positions and on a range of different system projects, preferably in a legal industry practice management system.
- Experience with a variety of organisation-wide systems or practice management systems and proven system development skills.
- Knowledge of financial processes, particularly in relation to billing and accounts receivable.
- Relevant experience in a legal or professional services environment.
- Advanced Microsoft Excel skills.
- Technical reporting skills using Power BI and SQL would be advantageous.
Benefits
The Justice Department offers a supportive and collaborative work environment, where you will be well-supported and mentored to develop your knowledge. You will also have opportunities to progress and develop within the organisation, developing a close understanding of government processes and relationships with key government stakeholders.
The Justice Department values flexibility and welcomes a conversation to help you achieve work-life balance. We currently work in a hybrid environment, with employees enjoying a balance of working from home and in the office.
