Digital Advice Support Specialist

2 weeks ago


Sydney, New South Wales, Australia Rest Full time

About Rest

We are one of Australia's largest profit-to-member superannuation funds, supporting nearly two million members with around $75 billion of funds under management.

Our values of Be Daring, Keep it Simple, Take Action and Have Grit guide everything we do. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

About the Role

This is a key position within our Advice Technology team. As a Digital Advice Support Specialist, you will provide technical expertise and support for all advice systems, including troubleshooting and escalations of IT issues, new starter set up requests, maintenance of user guides and training materials, and ensuring no interruption to access where possible.

You will also work closely with the Digital Advice team to ensure any new training or system updates are understood and resources updated accordingly.

Key Responsibilities

Some of your key responsibilities include:

  • Providing technical expertise and support for all advice systems
  • Troubleshooting and escalating IT issues
  • New starter set up requests and training
  • Maintenance of user guides and training materials
  • Ensuring no interruption to access where possible
  • Training and upskilling of advice team members
  • Investigation and analysis of issues relating to the advice technology solution
  • Managing phone and digital statement of advice templates
  • Documenting functional requirements and technical specifications for advice solutions
  • Testing advice technology updates to ensure alignment with Rest's advice processes and procedures
  • Reviewing broader Rest technology solutions and making recommendations as needed
  • Generating reporting on agreed metrics with vendors

Requirements

To be successful in this role, you will need:

  • A strong eye for detail and ability to make complex things simple
  • Excellent communication and stakeholder management skills
  • Experience in supporting IT applications in a complex environment
  • Strong data and reporting capabilities
  • Proven experience in working on multiple projects and managing competing deadlines
  • Demonstrated ability to train and coach others

Benefits

As a Digital Advice Support Specialist at Rest, you can expect:

  • A competitive salary of $100,000 - $120,000 per annum
  • Personal and professional development opportunities
  • Hybrid working arrangement
  • Purchase leave scheme and gender-neutral 16 weeks paid parental leave
  • Super Contribution Continuation for 12 Months of parental leave
  • Meeting free breaks (Rest Stops)
  • Income Protection Insurance
  • Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)


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