Digital Advice Technology Specialist

3 weeks ago


Sydney, New South Wales, Australia Rest Full time
About the Company

Rest is a leading Australian superannuation fund that supports nearly two million members with around $75 billion of funds under management.

We are committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion.

About the Role

This is a key role within the Advice Technology team, providing technical expertise and support for all advice systems.

The successful candidate will have strong experience in supporting IT applications in a complex, integrated technical environment.

Key Responsibilities
  • Technical Support: Providing troubleshooting and escalation services for IT issues related to advice systems.
  • User Guides and Training: Maintaining user guides and training materials to ensure efficient access to advice systems.
  • Reporting: Generating reports on agreed metrics with vendors to ensure alignment with Rest's technology framework.
Requirements
  • Education: Appropriate tertiary or technical qualifications.
  • Experience: Strong experience in supporting IT applications in a complex, integrated technical environment.
  • Skills: Excellent communication skills, stakeholder management, analysis, problem-solving, and influencing skills at all levels.
Benefits
  • Personal Development: Opportunities for personal and professional growth.
  • Flexible Work Arrangements: Hybrid working as standard.
  • Income Protection Insurance: Comprehensive income protection insurance.


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