Academic Engagement Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $110,000

Job Overview

We are seeking a Senior Academic Customer Engagement Manager to lead our efforts in engaging with universities, institutions, and consortia across the Asia Pacific region.

The successful candidate will play a pivotal role in developing strong relationships with our academic customers, understanding their needs, and driving adoption and growth of our solutions.

  • Develop Strong Relationships: Foster trusted partnerships with academic institutions and consortia, ensuring a deep understanding of their research workflows and needs.
  • Lead Training and Engagement Programs: Design and deliver training programs to onboard, educate, and support customers, resulting in high adoption and satisfaction rates.
  • Serve as Key Point of Contact: Provide exceptional customer service, resolving issues and strengthening relationships with key stakeholders.
  • Promote New Features: Communicate the value of new features and capabilities to drive usage and adoption.
  • Partner with Sales: Collaborate with sales teams to identify opportunities for growth and expansion, providing valuable insights to inform strategies.
RequirementsQualifications

To succeed in this role, you will need:

  • 4+ Years of Experience: In customer success or customer support in a B2B software context.
  • Excellent Communication Skills: Ability to build strong relationships with a range of stakeholders, including academic researchers.
  • Self-Starter: Proactive, organized, and able to thrive in a fast-paced, distributed environment.
  • Customer-Focused: Empathetic and driven to deliver exceptional customer experiences.
Desirable Qualifications

The following qualifications would be highly desirable:

  • Experience Working with Academic Organizations: Understanding of the needs and workflows of academic institutions.
  • People Management Experience: Track record of coaching and team development, with the ability to lead and mentor others.
Benefits

As a valued member of our team, you can expect:

  • Opportunities for Growth: Career development and advancement opportunities within a dynamic and innovative organization.
  • Collaborative Work Environment: Join a team that values collaboration, openness, and community.
  • Competitive Compensation: Salary and benefits packages that reflect your worth and contribution to the organization.

About Us

We are a pioneering technology company advancing the research ecosystem. Our vision is of a future where a trusted and collaborative research ecosystem drives progress for all.

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