Academic Engagement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $110,000

Job Overview

We are seeking a Senior Academic Customer Engagement Manager to lead our efforts in engaging with universities, institutions, and consortia across the Asia Pacific region.

The successful candidate will play a pivotal role in developing strong relationships with our academic customers, understanding their needs, and driving adoption and growth of our solutions.

  • Develop Strong Relationships: Foster trusted partnerships with academic institutions and consortia, ensuring a deep understanding of their research workflows and needs.
  • Lead Training and Engagement Programs: Design and deliver training programs to onboard, educate, and support customers, resulting in high adoption and satisfaction rates.
  • Serve as Key Point of Contact: Provide exceptional customer service, resolving issues and strengthening relationships with key stakeholders.
  • Promote New Features: Communicate the value of new features and capabilities to drive usage and adoption.
  • Partner with Sales: Collaborate with sales teams to identify opportunities for growth and expansion, providing valuable insights to inform strategies.
RequirementsQualifications

To succeed in this role, you will need:

  • 4+ Years of Experience: In customer success or customer support in a B2B software context.
  • Excellent Communication Skills: Ability to build strong relationships with a range of stakeholders, including academic researchers.
  • Self-Starter: Proactive, organized, and able to thrive in a fast-paced, distributed environment.
  • Customer-Focused: Empathetic and driven to deliver exceptional customer experiences.
Desirable Qualifications

The following qualifications would be highly desirable:

  • Experience Working with Academic Organizations: Understanding of the needs and workflows of academic institutions.
  • People Management Experience: Track record of coaching and team development, with the ability to lead and mentor others.
Benefits

As a valued member of our team, you can expect:

  • Opportunities for Growth: Career development and advancement opportunities within a dynamic and innovative organization.
  • Collaborative Work Environment: Join a team that values collaboration, openness, and community.
  • Competitive Compensation: Salary and benefits packages that reflect your worth and contribution to the organization.

About Us

We are a pioneering technology company advancing the research ecosystem. Our vision is of a future where a trusted and collaborative research ecosystem drives progress for all.

  • Academic Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeAcademic Full time $94,880 - $124,950

    About this roleThe successful candidate will be responsible for fostering meaningful relationships with academic institutions across the APAC region, driving adoption and satisfaction of Digital Science solutions.Key Responsibilities:Develop a thorough understanding of Digital Science products and customer needs in the APAC market.Design and deliver...

  • Academic Engagement Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStrategic Full time $143,007 - $184,172

    The role of Associate Director, Academic Engagement is crucial in driving the success of UNSW's Library by leading the delivery of high-quality teaching and outreach services.Key ResponsibilitiesCollaborate with faculties and schools to ensure alignment with University strategic priorities.Develop and implement teaching services based on the Library's...

  • Academic Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCaregiver Full time $40 - $55

    Academic Support SpecialistOur ideal candidate is a highly skilled and experienced Academic Tutor looking for a challenging opportunity to provide academic support to students in their homes. The successful candidate will be responsible for conducting tutoring sessions with students, traveling to their homes as needed.As an Academic Support Specialist, you...

  • Academic Support Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeAcademic Full time $87,550 - $140,855

    Key Position: Academic Support SpecialistThe role of an Academic Support Specialist is pivotal in ensuring students reach their full potential through high-quality, collaborative and engaging pedagogy.To excel in this position, you will be able to:Design and implement engaging, rigorous planned learning experiences that cater to the diverse needs of...

  • Academic Leadership Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeAcademicLeadership Full time $160,000 - $180,000

    **Job Title:** Academic Leadership Specialist At our school, we believe in fostering a culture of excellence and innovation. We are seeking a highly skilled Academic Leadership Specialist to lead and shape our academic vision and pedagogical excellence across Kindergarten to Year 12. This is an exciting opportunity for a visionary leader who can drive...

  • Academic Progression Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $68,000 - $88,000

    Job OverviewAs a Student Engagement Adviser, you play a pivotal role in student success and academic achievement.Coordinate case management of students and deliver professional advice to ensure academic progression.Engage with specialist colleagues to provide exceptional support services.Develop strong working relationships with academic teams.Utilise...

  • Academic Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $104,632 - $129,324

    Job Title: Academic Support Specialist We are seeking a skilled and dedicated Academic Support Specialist to join our team. As an integral part of our educational community, this role plays a vital role in identifying and addressing the diverse needs of students.Key Responsibilities:Collaborate with teachers and external stakeholders to develop and...

  • Academic Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTeaching Full time $3,900 - $5,200

    Academic Support Specialist Role">As an academic support specialist, you will play a crucial role in helping students achieve their academic goals. This is an excellent opportunity to work with students and make a positive impact on their learning journey.Main Responsibilities:Maintain student engagement and ensure progress towards individual learning...

  • Academic Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeMathematics Full time $2,216 - $5,050

    Academic Support SpecialistWe are seeking a passionate and dedicated academic support specialist to provide group tuition for K-12 students in Mathematics and English. Our new centre is equipped with the best teaching resources, cutting-edge technology, and comprehensive training programs.This role involves working at our centres in Fairfield, Liverpool, and...

  • Academic Guidance Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCareer Full time $60,000 - $80,000

    Academic Guidance SpecialistAre you passionate about helping students achieve their academic goals? Do you have a strong understanding of international education systems and visa processes?We are seeking an experienced Academic Guidance Specialist to guide students in selecting the right course, institution, and career path.Key Responsibilities:Assist with...