Tech Support Professional

7 days ago

Sydney, New South Wales, Australia beBeeTech Full time $100,000 - $140,000
Job Title

Tech Support Professional



About the Role

This is a full-time, mid-senior level position in our IT department. We are seeking a highly motivated individual to support our team and contribute to our service delivery model.



Key Responsibilities
  • Provide on-site and remote technical support to our employees.
  • Support and troubleshoot hardware devices including MacBooks, mobile devices, network infrastructure, and video conferencing equipment.
  • Manage assets including maintaining accurate records, procurement, provisioning, and management.
  • Support employee onboarding and offboarding across ANZ.
  • Contribute to our global support model by responding to service requests through our service channels, with a focus on supporting users across ANZ.
  • Provide AV support for all company events in Sydney / ANZ.
  • Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.
  • Proactively use AI and automation to enhance personal productivity and contribute to team efficiency.


Requirements
  • You excel at delivering exceptional customer service and supporting users on-site.
  • You are skilled in supporting MDM-managed Apple/Mac hardware in an enterprise environment.
  • You are experienced in administering and supporting tools such as Google Workspace, Okta, Jira, Confluence, Slack, and Zoom.
  • You are confident managing employee onboarding and offboarding, including access provisioning/de-provisioning and hardware logistics.
  • You are adept at supporting office infrastructure, including networking, meeting rooms, event spaces, and printers.
  • You are experienced in managing hardware assets, engaging with vendors, maintaining records, and overseeing distribution.
  • You communicate clearly and effectively, with strong verbal and written skills, and contribute to user and technical documentation.
  • You thrive in managing multiple tasks and priorities with ease.
  • You are comfortable working as part of a globally distributed team.
  • You have hands-on experience using AI in your work to drive greater impact.


Benefits

We offer a range of benefits designed to support you at work and beyond:

  • Equity packages – we want our success to be yours too.
  • Inclusive parental leave policy that supports all parents and carers.
  • Annual Vibe & Thrive allowance to support wellbeing, social connection, office setup, and more.
  • Flexible leave options to recharge and support personal needs.


About Us

We see AI as a powerful amplifier of creativity and technology. We're evolving how we assess AI skills in our technology hiring process; you may be asked to solve problems using an AI tool.



Seniority Level

Mid-Senior level



Employment Type

Full-time



Job Function

Information Technology



Industries

Software Development

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