Community Liaison Specialist

1 week ago

Albany, Western Australia beBeeCustomer Full time $120,000 - $150,000
Job Description

We are seeking a highly motivated and customer-focused individual to join our First Aid team as a Community Liaison Specialist. The successful candidate will play a key role in maintaining and developing relationships with current and potential clients, with the aim of growing the number of defibrillator locations across Western Australia.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has excellent communication skills. If you are a team player with a strong attention to detail and a passion for building relationships, we would love to hear from you.

Key Responsibilities:
  • Provide a welcoming and efficient first point of contact for current and potential clients
  • Liaise with clients from our database with the aim of converting them to active Community First Responder clients
  • Support the Community First Responder team
  • Effectively communicate with internal and external stakeholders regarding the program
  • Manage all existing client relationships whilst providing exceptional customer service
  • Grow the database from referrals, both internal & external, follow-ups and cold calls
  • Assist with the updating of client registration details and data management
  • Assist with both email & phone enquiries from current & potential clients
Requirements:
  • Previous experience in a front-facing, customer service position
  • Previous exposure to administrative duties
  • Excellent phone manner
  • A passion for delivering exceptional customer service consistently
  • High attention to detail with experience inputting data
  • Ability to communicate effectively at all levels and to represent the organisation in various forums
  • Ability to be discreet when dealing with and handling sensitive and/or confidential information
  • Excellent problem-solving skills and ability to demonstrate initiative
  • Ability to work autonomously but also work with a close team
What's In It For You?
  • An interactive and supportive working environment within a positive and professional team
  • $550 Health and Wellness reimbursement
  • 17.5% leave loading
  • Congressional uniform
  • Competitive remuneration package
  • Salary packaging options
  • Free emergency ambulance cover
  • Free first aid training

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