Logistics and Customer Liaison Specialist

2 weeks ago


Laverton North, Victoria, Australia GrainCorp Full time
About Our Organization

Auscol plays a vital role in the collection of raw materials for the production of reduced-carbon emissions biodiesel and Sustainable Aviation Fuel.

As part of GrainCorp's end-to-end supply chain, which sources and processes edible oils for use in food production and service, Auscol closes the loop by upcycling Used Cooking Oil.

We provide equipment, transport, and service solutions for this collection and upcycling process, working with an extensive customer base across metropolitan, regional, and remote Australia.

We supply storage tanks, operate high-tech vacuum collection trucks, and maintain an unparalleled inland and portside processing and bulk storage network, all to international standards.

About Our Standards

Auscol adheres to International Standards of Quality Systems (ISO certification for Safety, Quality & Environment), International Sustainability & Carbon Certification (ISCC), and Feed Safety accreditation (ARA).

This ensures our customers have confidence that their used cooking oil is managed responsibly and contributes to the fight against climate change.

The Role

GrainCorp seeks a Transport and Customer Service Coordinator to provide administrative, customer service, and operational support to our Auscol business nationwide.

The key responsibilities include:

  • Managing a large volume of incoming calls, emails, and invoicing requirements
  • Managing customers' accounts
  • Monitoring site stocks
  • Recording customer interactions and actions taken
  • Collaborating with internal teams to discuss sales and operational targets
  • Generating sales leads and route planning activities for sales teams
  • Providing accurate and timely reporting on results
About Your Experience

Candidates should have prior experience in customer service or a related field, preferably in the Waste, recycling, Oils, or transport industries.

Candidates must also demonstrate:

  • Proficiency in Microsoft – Outlook, Excel (intermediate), Word, and computer literacy, with experience using ERP systems
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to manage and prioritize tasks effectively
  • High customer focus and commitment to delivering exceptional service
  • Ability to work in fast-paced, transactional environments
Salary Information

The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience and qualifications.



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