
Patient Services Coordinator
11 hours ago
Job Role
The Patient Services Coordinator is responsible for ensuring the efficient operation of our department, including Reception and Switchboard.
Key Responsibilities:
- Provide a high level of customer service to patients, visitors and staff.
- Collect and verify patient information accurately.
- Activate patient pager systems as required.
- Complete patient admissions efficiently on IBA.
- Maintain confidentiality and adhere to privacy legislation at all times.
- Ensure all documentation is clear and understood by patients.
- Welcoming and assisting visitors, directing them to their destinations.
- Maintaining the reception area's cleanliness, comfort and organization.
- Performing switchboard duties, including answering calls, connecting patients and taking messages.
- Ensuring stationery supplies are adequate and ordering as needed.
Requirements:
- A strong understanding of healthcare industry principles and medical terminology.
- Excellent interpersonal skills for effective communication with colleagues, patients, families, medical staff and the public.
Working Arrangements:
- We offer flexible work options to maintain a healthy work-life balance.
- Purchased leave and well-being programs support employee well-being.
- A dynamic multidisciplinary team environment.
Our Commitment:
- We strive to create a safe and nurturing environment for children and vulnerable individuals in our care.
- We protect them from harm and ensure their safety and well-being.
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