Technical Account Relationship Manager

7 days ago

Canberra, ACT, Australia beBeeAccount Full time $180,000 - $210,000
Job Description:

Foster strong post-sales relationships with strategic, complex and high-value federal and state government customers.

Main Responsibilities:

  • Build and maintain trusted relationships with Australian Government agencies as a strategic technical advisor to maximise the secure and compliant use of solutions.
  • Evaluate all engagements for compliance with Australian Government security, privacy and data-handling requirements.
  • Collaborate with account teams to define secure technical roadmaps that support agency digital transformation, retention and expansion.
  • Facilitate communication between customers and Support, Product Management, and R&D teams for timely resolution of security-sensitive issues and product enhancements.
  • Conduct secure, government-compliant technical demos, training and consulting sessions to drive adoption, uncover new use cases and accelerate solution deployment.
  • Provide technical mentorship to other engineers on working within the government security context.
  • Prioritise customer needs and challenges in regular Business Reviews, advocating for outcomes aligned with agency goals.
  • Maintain deep knowledge of customer environments, architectures and operational requirements for timely and compliant issue resolution.
  • Develop security-conscious best practice documentation and success plans.

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