IT Support Specialist
1 month ago
We are seeking a highly skilled and proactive IT Support Specialist to join our team at the Humanised Group. This role offers an exciting opportunity for career growth and development, working in a dynamic and supportive environment that values collaboration and innovation.
The successful candidate will be responsible for providing exceptional technical support to users, empowering them to maximize their productivity with our suite of applications and tools. This includes delivering training sessions, creating educational content, and ensuring seamless integration with our technology stack.
Key Responsibilities:
- Provide day-to-day technical support to users, helping them navigate and utilize our applications effectively.
- Deliver training sessions and create clear documentation to support ongoing learning and skill development.
- Assist users in optimizing their use of tools like SharePoint, Power Automate, Power BI, Office 365 Suite, Co-Pilot, OneNote, and Project Management tools.
- Foster a culture of knowledge sharing by creating and distributing content that helps users stay up-to-date with the latest features and updates.
- Stay informed about industry trends and best practices to provide informed support and training.
Requirements:
- A background in help desk or technical support with a passion for assisting and empowering users.
- Experience delivering training sessions and creating educational content for users of varying skill levels.
- Strong interest in applications and technology, particularly within the Microsoft ecosystem.
- Excellent communication and interpersonal skills, with a knack for making complex concepts accessible to users.
- Ability to work independently and as part of a collaborative team.
Benefits:
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
- A dynamic work environment where your contributions will have a direct impact.
- Opportunities for professional growth and development.
- A supportive team that values collaboration and innovation.
- Bonuses based on company performance.
- Travel opportunities – stay in 5-star hotels.
- WFH flexibility.
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