Customer Experience Leader

7 days ago

Hobart, Tasmania, Australia beBeeTeamPlayer Full time $90,000 - $110,000

We are seeking an exceptional team player to fill the role of Assistant Store Manager at our retail store in Cat & Fiddle. As a key member of our management team, you will be responsible for leading and guiding our passionate team to deliver exceptional customer experiences.

About the Role

The successful candidate will have the following responsibilities:

  • Assist the Store Manager with day-to-day operations, including leading the team, visual merchandising, managing deliveries and stock.
  • Coach the team to deliver outstanding customer service, ensuring seamless shopping experiences throughout the store.
  • Support the Store Manager in achieving sales targets and managing controllable costs.
  • Lead the store and team in the absence of the Store Manager on duty.
  • Provide timely feedback to encourage development within the team.

Please note that regular Sunday work is required for this role.

About You

We are looking for a motivated and results-driven individual who possesses great communication skills, strong time management and organisational skills. Previous experience as a team leader or manager is advantageous.

About Us

We are a tea brand known for our delicious blends of premium, sustainable ingredients. Our world of tea is online and in our retail stores across Australia, New Zealand and Singapore. We believe every team member brings unique, invaluable experience and skills, and we provide training, incentives and great team culture.

Benefits

We offer a competitive salary with bonus earning potential through our performance incentive program, as well as sales incentives. You will also enjoy a 50% discount to spoil yourself, plus endless cups of tea. Our Moment Makers program recognizes and rewards your contributions, and you will receive volunteer leave days per year with a purpose-aligned organisation.

Other Perks

We celebrate diversity and inclusion, with policies such as Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options. You will also have access to our Employee Assistance Program (EAP).

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