Senior IT Solutions Specialist

4 days ago


Tasmania, Australia beBeeTechnical Full time $100,000 - $120,000
Technical Excellence Job

Empower customer success with technical expertise.

Job Overview

We seek a skilled Senior Technical Support Engineer to join our organization in Tasmania, Australia. As a key member of our Customer Service & Support (CSS) team, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.

Key Responsibilities
  • Response and Resolution: Investigate and resolve complex customer technical issues, collaborating with cross-functional teams and leveraging troubleshooting tools and practices.
  • Readiness: Build communities, share knowledge, and mentor others to enhance technical and professional proficiency.
  • Product/Process Improvement: Engage with Microsoft Engineering teams to drive product improvements and automate diagnostic tools.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field, with 3+ years of experience in technical support, consulting, or information technology.
  • Advanced experience with SharePoint Online architecture, site collections, permissions management, and development (SPFx, REST APIs, CSOM, PowerShell scripting).
  • Familiarity with OneDrive, Office 365 interoperability with SharePoint, AI-driven productivity tools, and security features.
Benefits
  • Flexible working arrangements, including the option to work up to 50% from home.
  • Opportunities for career growth, skill enhancement, and technical proficiency.
  • A collaborative and inclusive work environment that values respect, integrity, and accountability.

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