Claims Specialist
3 hours ago
About the Role
Crawford & Company is a leading claims management provider with operations in over 70 countries. As a Claims Specialist, you will be responsible for managing property claims and resolving disputes.
Job Summary
The ideal candidate will have at least 3 years' experience in insurance claims management review or assessment. They will also have demonstrated ability to understand and interpret insurance policies, as well as strong technical claims experience.
Key Responsibilities:
- Maintaining an expected case load of property claim contacts following complaints
- Working directly with claim adjusters to examine claims forms, policies and endorsements, client instructions and other records to determine coverage
- Providing recommendations to claim adjusters to ensure the progress of claims with these recommendations possibly being outside of standard claims management procedures
- Providing recommendations to claim adjusters regarding complaint progress and resolution
- Providing support and advice to policy holders with respect to their claims
- To act as a team escalation point and proactively manage complex or contentious cases to resolve disputes effectively and put in place corrective measures as required
- Using data to identify vulnerabilities and progress these accordingly
- Going above and beyond to progress and resolve complaints directly with the complainants
- Adhere to insurer client Service Level Agreements and processes
Benefits and Perks
We offer a competitive salary range of $80,000-$120,000 per annum, depending on experience, as well as opportunities for career growth and development.
About Crawford & Company
Crawford & Company is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
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