Strategic Growth Professional

3 days ago

Wollongong, New South Wales, Australia beBeeCustomerCentric Full time $100,000 - $140,000
Job Role Overview

The Strategic Account Manager plays a pivotal role in driving business growth initiatives and fostering a customer-centric culture focused on success, retention, and sustainability.

This position reports directly to the Global VP, Regulatory Solutions and includes people management responsibilities.

Key Responsibilities
  • Provide visionary leadership, fostering engagement and a high-performing team through hiring, support, and development.
  • Act as the trusted advisor and account manager for key customers, building strong, long-term relationships with stakeholders and executive sponsors.
  • Develop and execute strategic account plans to achieve revenue, customer satisfaction, and growth objectives.
  • Drive customer success, retention, and value delivery through regular reviews, performance analysis, and feedback.
  • Identify and pursue new business opportunities within existing accounts and through customer acquisition, including upselling and cross-selling.
  • Lead business and service reviews, aligning on strategic initiatives and performance outcomes.
  • Negotiate and manage commercial agreements and contract renewals to ensure strong, mutually beneficial partnerships.
  • Provide domain expertise in the public sector and regulated industries, delivering actionable insights and value.
  • Resolve escalations promptly to maintain customer trust and confidence.
  • Analyse customer metrics, market trends, and feedback to inform growth and product/service improvements.
  • Collaborate cross-functionally with Project Delivery, Service Delivery, Product, New Business, and Marketing teams to ensure excellent delivery and deeper customer engagement.
Required Skills and Qualifications
  • Strong understanding of SaaS solutions and experience with project delivery, maintenance, and support services.
  • 8+ years' experience in account management, business development, or similar roles in a commercial environment.
  • Proven track record of managing large accounts and driving meaningful revenue growth.
  • Proven success in leading teams and supporting individuals to reach their full potential.
  • Consultative approach, with a willingness to listen, understand, and navigate complex challenges.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Excellent communication, presentation, and influencing skills at all levels, including executive and C-level stakeholders.
  • Highly self-motivated, with a strong focus on customer success and solution delivery.
  • Organised and proactive, skilled in tracking issues, planning, and executing account strategies.
  • Ability to collaborate effectively within a regionally diverse team.
  • Strong negotiation skills, including experience handling commercial and contractual matters with support from internal legal teams.
What We Offer

We are committed to creating a workplace where everyone can thrive. Through our programmes, we provide a supportive community that connects, empowers, and amplifies the voices of employees across the organisation.

If you do not tick every box, do not let that stop you. We value potential, learning agility, and diverse perspectives just as much as experience, and we encourage you to apply.

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