Key Performance Manager

5 days ago

Logan City, Queensland, Australia beBeePerformance Full time $85,000 - $110,000

Job Title: Key Performance Manager

About the Role:

The role of the Key Performance Manager is crucial to driving operational excellence across our contact centre. As a seasoned leader, you will be responsible for implementing best practice initiatives, prioritizing resource allocation, and developing proactive solutions to exceed performance standards.

  • Develop and implement strategies to enhance operational effectiveness and meet contractual performance expectations.
  • Foster strong relationships with clients and stakeholders to deliver exceptional customer experiences.
  • Lead high-performing teams by providing guidance, support, and opportunities for growth and development.
  • Maintain a deep understanding of key performance indicators (KPIs) and develop data-driven solutions to drive business outcomes.
  • Stay ahead of the curve by identifying emerging trends and best practices in the industry.
Key Skills and Qualifications:

To succeed in this role, you will need:

  • Proven experience in a leadership position within a contact centre or similar environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • A strategic mindset, with a focus on driving business outcomes and exceeding performance targets.
  • Strong analytical skills, with the ability to interpret data and develop insights that inform decision-making.
  • A passion for innovation and continuous improvement, with a willingness to stay up-to-date with emerging trends and best practices.
About Us:

We are a dynamic and forward-thinking organization that values diversity, equity, and inclusion. We believe in creating an inclusive culture where everyone can thrive and contribute their unique perspectives and talents.

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