High-Level Claims Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeConsultant Full time $120,000 - $150,000
Job Overview

As a Senior Claims Service Consultant, you will play a critical role in ensuring and maintaining knowledge of current legislation and its impact on claims management. You will apply sound decision-making to all claims, consistently making liability decisions of increasing complexity from claim lodgement through to finalisation.

You will support capability development by coaching less experienced team members and manage a portfolio of claims from validation to finalisation within PCA authority levels. Ensuring the client is kept informed as per communication requirements is also a key responsibility.

Reviewing claims and authorising payments for other team members within allocated authority while adhering to AAL standards to minimise leakage and increased cost of claim is another essential aspect of this role.

Key performance indicators will be measured against agreed targets and objectives to ensure delivery of high-quality services to clients.

About This Role
  • Experience in large loss claims with at least 3 years of experience is essential.
  • Meet specific technical capability and competence standards required for professional progression within AAL, including submitting a portfolio of supporting evidence (for AAL employees only).
  • Experience in handling highly complex claims management processes and procedures across various general insurance product lines gained in a complex, matrixed general insurance organisation is desirable.
What We Offer
  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer.
Requirements
  • Relevant tertiary qualifications or equivalent experience.
  • Current motor vehicle licence.
  • Ability to lift up to 25kg occasionally and participate in office meetings and training sessions.
  • Excellent analytical and problem-solving skills, with strong attention to detail.
  • Strong verbal and written communication skills, with ability to negotiate effectively.
  • Proven time management and organisational skills, with ability to prioritise tasks and meet deadlines.

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