Client Relationship Manager

4 weeks ago

Melbourne, Victoria, Australia Qsic Full time
Role Overview

The Client Relationship Executive will play a vital role in developing and managing customer relationships that promote retention and loyalty. This dynamic and proactive individual will work closely with the Customer Success Lead to ensure that our clients derive maximum value from our audio solutions.

Key Responsibilities
  • Support the Customer Success Lead in managing enterprise-level accounts and gathering customer feedback and insights.
  • Engage with franchisees to understand their unique needs and provide tailored support.
  • Take part in account meetings and retail store visits to build relationships and gather feedback.
  • Collaborate with the Support team to ensure client issues are resolved timely.
  • Monitor customer health and proactively address any issues to prevent churn.
Communication Management

The Client Relationship Executive will collaborate with our Creative and Support teams to develop and maintain key user resources, including online and physical tools, guides, and instructional videos.

  • Assist in updating cyclical reports and dashboards, providing insights for quarterly reviews and other strategic assessments.
  • Assist in creating and coordinating delivery of customer communications with our Creative team, ensuring effective deployment of updates on curation, new feature launches, and other important information.
Requirements
  • 2+ years of experience in customer success, account management, or a related role, preferably in a technology or retail environment.
  • Strong communication and interpersonal skills.
  • Excellent organisational skills and the ability to manage multiple tasks and projects simultaneously.
  • Proficiency in CRM software and customer success tool is preferable.
  • A proactive approach to problem-solving and a passion for delivering exceptional customer service.
  • Willingness to travel interstate on occasion as needed.
What We Offer
  • Competitive salary + equity
  • Work from our Melbourne office, with the flexibility to work remotely
  • Inclusive Team Culture - Join the whole team for frequent gatherings, we get everyone together at least once a quarter

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