
Property Claim Resolution Expert
4 days ago
This is a fantastic opportunity to develop your skills in insurance claims management within a dynamic team environment.
The organisation aims to deliver exceptional customer experiences by fostering a positive team culture and providing ongoing support.
As a Claims Specialist, your primary responsibility will be to manage property claims from initiation to closure. You will engage with customers through high-volume phone calls, guiding them through the claims process and addressing their concerns.
This role requires a high level of empathy, enabling you to handle stressful situations and ensure customers receive timely support when needed.
- End-to-end claim management
- Respond to a significant volume of calls
- Provide excellent customer service for complex claims involving major losses
- Communicate effectively to resolve claim issues and address customer queries
- Evaluate and decide on claims, adhering to company policy and procedures
- Maintain composure under pressure and resolve conflicts with empathy
We seek individuals with strong work ethic, excellent teamwork skills, and a passion for delivering outstanding results and making a positive impact on customer experiences.
Key skills include proficiency in computer software, adaptability in fast-paced environments, and a positive attitude with a focus on achieving exceptional outcomes.
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