Accommodation Manager

2 weeks ago

Byron Bay, Australia beBeeAdministration Full time $60,000 - $80,000
Front Office Manager Position

We are looking for a skilled and experienced Front Office Manager to oversee the administration team at our holiday park. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

The ideal candidate will have:

  • Experience in the hospitality industry;
  • RMS experience or equivalent reservation booking system skills;
  • Proficiency in Microsoft Office Suite;
  • Excellent communication and interpersonal skills;
  • A flexible attitude to work rosters including weekends and public holidays.
Key Responsibilities:

As the Front Office Manager, you will be responsible for:

  • Oversight of office administration tasks;
  • Ensuring a high standard of customer service;
  • Working closely with the Park Manager to respond to customer feedback;
  • Maintaining entries in the RMS booking system.
Benefits:

We offer a range of benefits to our employees, including:

  • Discounted accommodation at over 300 G'Day Group holiday parks nationally;
  • Discounts with our G'Day Rewards Partners;
  • Service recognition awards;
  • Access to Employee Assistance Program (EAP);
  • Internal promotions and opportunities.
How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Hospitality Customer Service Management Experience Administration Team Leadership Skills Holiday Accommodation Industry Knowledge Booking System Computer Literacy Organizational Abilities Time Management People Skills Communication Efficiency Results Orientation Analytical Thinking Problem Solving Flexibility Adaptable Attitude Work Roster Flexibility Required Skills Qualifications Knowledge Passion Career Progression Thrive Opportunities.

Customer satisfaction Hospitality Business Develop Strategies Improve Guest Experiences Management Employees Innovation Organization Efficient Systems Improved Outcomes Procedures Administrative Tasks Efficiency Improvements Promotion Development Training Programs Lifelong Learning Professional Growth Opportunity Social Responsibility Employee Engagement Environment Culture Personal Satisfaction Low Stress Environment High Performance Friendly Atmosphere Support Team Players Build Relationships Success Long-term Commitment Career Advancement Professional Development Continuous Improvement Roadmap Achievable Goals Clear Expectations Feedback Open Communication Informed Decision Making Task Prioritization Sense Of Urgency Proactive Initiative Maintaining Energies Positive Outlook Visionary Mindset Healthy Balance Work Life.

Daily responsibilities Front counter phone customer interactions bookings room assignments arrivals departures front desk management guest services information maintenance hotel systems revenue controls verification training compliance inspection performance monitoring checking daily schedule schedule upkeep store ordering process operating housekeeping linens laundry staff coordination insurance protection accident prevention employee safety first aid internal documentation expense reports generated license regulations Minimum Requirements: - Ability to lift up to 20kg - Handle chemicals and machinery correctly - Use efficient time management - Communicate effectively - Respect and follow policies

Discover What Matters

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