Customer Experience Supervisor

3 weeks ago

Sydney, New South Wales, Australia Marriott International Full time

About Sheraton


At the heart of local communities, Sheraton brings people together—both our guests and our associates.


We're a community-focused work environment where people care about each other and feel a sense of belonging.


Welcome to the Sheraton community as a Customer Experience Ambassador, where we empower each other to grow and succeed.



Key Responsibilities:

  • Connect with guests and colleagues, ensuring seamless experiences and supervising the Guest Services team.
  • Be an expert on the hotel and surrounding community, exceeding guest expectations through your knowledge.
  • Assign rooms according to guest requests and preferences whenever possible, showcasing our commitment to tailored service.
  • Handle general enquiries, creating meaningful guest experiences that cater to individual needs.
  • Assist with verifying and adjusting billing for guests, focusing on attention to detail and ensuring accuracy.
  • Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, driving future bookings.
  • Oversight of service standards, identifying and implementing improvement initiatives to enhance our offerings.
  • Serve as a confident and welcoming supervisor, fostering a community that empowers your team to grow and reach their potential.
  • Plan and execute team-building activities for your team, emphasizing collaboration and collective growth.


Your Qualifications:

  • Experience with OPERA property management system or similar platforms.
  • Relevant experience in a supervisory role, ideally within the hospitality industry.
  • Working rights in Australia.
  • A strong desire to advance your career and take on new challenges.
  • A self-motivated, driven, and energized approach to working in a fast-paced environment.
  • Smart solutions and a can-do attitude are essential for success in this role.


Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms across Marriott International properties.
  • Enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month through Life with the Works program.
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Join the largest hotel network in the world, valuing equality, diversity, and inclusiveness.


Compensation Package:

  • $60,000 - $80,000 per annum, based on experience and qualifications.

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