Customer Experience Supervisor

7 days ago

Sydney, New South Wales, Australia Marriott Full time

At Sheraton, we pride ourselves on delivering exceptional guest experiences. If you're a team player with a passion for customer satisfaction, we encourage you to explore this exciting opportunity.

Job Summary:

The Guest Services Supervisor will be responsible for the smooth operation of the department, ensuring total guest and associate satisfaction. This role is ideal for someone trained in a Front Office environment looking to take on a supervisory position in a dynamic hospitality company.

About the Role:

  • Support associates with any queries on shift
  • Verify and adjust billing for guests
  • Accommodate requests for room changes when possible
  • Assign room according to guest request and preferences whenever possible
  • Co-ordinate with Housekeeping / Engineering team and update room status
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Follow up with guest regarding satisfaction with guest-related issues
  • Assist in processing In Room Dining orders

About You:

  • Excellent Customer Service Skills
  • Supervisory experience is preferred
  • Tertiary Education in Tourism/Hospitality and/or Management preferred
  • Capable knowledge of Opera PMS
  • Ability to work a 7 day rotating roster
  • Proven ability to work under pressure

What We Offer:

  • Competitive Salary: $65,000 - $85,000 per annum (dependent on location)
  • Discounted accommodation and food and beverage at Marriott International worldwide
  • Training and development opportunities
  • Discounted parking
  • Uniform provided daily
  • Rewards and recognition program

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.

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