Duty Manager Opportunities

1 day ago

Brisbane, Queensland, Australia beBeeLeadership Full time
Hotel Duty Manager

Join a vibrant hospitality environment where no two days are the same.

As a Hotel Duty Manager, you will be the heartbeat of our operations, coordinating and overseeing the hotel's smooth running in the absence of senior management.

You will play a key role in ensuring exceptional guest experiences, driving team performance, and maximising operational success.

  • Train and mentor the team to maintain hotel standards and values
  • Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests
  • Be the communication hub between all departments, ensuring a well-synced operation
  • Proactively manage customer complaints, guest issues, and incidents with professionalism
  • Make our guests feel at home by promptly addressing their requests with care and attention
  • Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality
  • Drive revenue growth through incentive programs and operational excellence
  • Jump into action across food and beverage outlets or valet parking when needed
  • Provide first-response assistance in emergency or medical situations
  • Regularly inspect hotel premises to ensure top-notch security and safety standards
Key ResponsibilitiesRequired Skills and Qualifications

Essential skills and qualifications:

  • Proven experience in a supervisory or management role within a hotel environment
  • Strong leadership skills with the ability to motivate, manage, and train staff
  • Proficiency in OPERA Cloud or similar property management systems
  • Confidence in cash handling and processing financial transactions
  • Exceptional ability to build and maintain client relationships
  • Impeccable professionalism, organisation, and time management skills
  • Outstanding verbal and written communication skills
  • Keen attention to detail and a commitment to quality
  • Polished personal presentation and grooming standards
  • A valid driver's license (manual preferred but not essential)
  • Desirable: RMLV and RSA certifications
Benefits

Our benefits package includes:

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
Why Work With Us?

We are a leading provider of innovative hospitality solutions, dedicated to delivering exceptional experiences for our guests. Our team is passionate about creating memorable moments and exceeding expectations. If you share our passion and values, we invite you to join our dynamic team as a Hotel Duty Manager.

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