Experienced Duty Manager

• Experienced Duty Manager jobs in Queensland

Rydges South Bank – Hotel Duty Manager

Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges Hotels and Resorts:

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities. The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.

About the Role

Are you ready to step into a pivotal leadership role where no two days are the same? We're on the hunt for a passionate and dynamic Hotel Duty Manager to join our team in a full-time capacity. This role is the heartbeat of our operations, coordinating and overseeing the hotel's smooth running in the absence of senior management. You'll play a key role in ensuring exceptional guest experiences, driving team performance, and maximising operational success. With a 7-day roster and varied shifts, this is your chance to lead by example in a vibrant hospitality environment.

Key Responsibilities

•Train and mentor the team to maintain hotel standards and values

• Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests

• Be the communication hub between all departments, ensuring a well-synced operation

• Proactively manage customer complaints, guest issues, and incidents with professionalism

• Make our guests feel at home by promptly addressing their requests with care and attention

• Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality

• Drive revenue growth through incentive programs and operational excellence

• Jump into action across food and beverage outlets or valet parking when needed

• Provide first-response assistance in emergency or medical situations

• Regularly inspect hotel premises to ensure top-notch security and safety standards

Skills and Experience

• Proven experience in a supervisory or management role within a hotel environment

• Strong leadership skills with the ability to motivate, manage, and train staff

• Proficiency in OPERA Cloud or similar property management systems

• Confidence in cash handling and processing financial transactions

• Exceptional ability to build and maintain client relationships

• Impeccable professionalism, organisation, and time management skills

• Outstanding verbal and written communication skills

• Keen attention to detail and a commitment to quality

• Polished personal presentation and grooming standards

• A valid driver's license (manual preferred but not essential)

• Desirable: RMLV and RSA certifications

• Incredible team member discounts from your first day on-the-job.

• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

• Awesome winter and summer savings and discounts at Thredbo.

• Rapidcareer growth opportunities through our EVT network.

• Local community involvement, volunteering and charitable giving.

• Australia and NZ's largest and most diverse experiences company

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