Luxury Resort Reservations Specialist

4 days ago

Brisbane, Queensland, Australia beBeeReservations Full time $45,000 - $60,000

Our team is looking for a skilled reservations expert to join our luxury resort. The ideal candidate will have a passion for delivering exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:

  • Efficiently process and manage resort reservations, prioritizing accuracy and attention to detail.
  • Provide up-to-date information on hotel facilities, promotions, and special offers to enhance guest satisfaction.
  • Maintain accurate and detailed records of guest reservations and preferences.
  • Offer personalized support to guests, responding promptly to inquiries and requests.
  • Promote cross-functional collaboration with hotel departments to ensure seamless guest experiences.
  • Assist with overflow calls and provide backup support as needed.

Requirements:

  • Previous experience in a customer-facing role or reservations position.
  • Excellent communication and interpersonal skills, with the ability to multitask and maintain attention to detail.
  • A passion for sales and promotion, with a strong focus on delivering exceptional customer service.
  • Flexibility to work varied shifts, including weekends and evenings.
  • Immaculate presentation and grooming standards, with a commitment to maintaining a professional image.
  • A proactive approach to problem-solving, with a friendly and outgoing personality.

About Us:

We offer a range of benefits, including access to industry-renowned training, global career pathways, and exclusive Ambassador discounts.

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